Refund and Returns Policy

RETURN POLICY

Last updated November 01, 2021

we have 15 days return and refund policy , to start return please contact us by mail at support@biosereneinc.com

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

We charge 50% restocking fee on purchase value . 

You are responsible to pay actual shipping cost   for returning  in case  case of this happens when the product is incorrect, damaged by the carrier or defective in another way

You will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of  purchased the wrong product, it doesn’t fit or no longer want the item  .

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@biosereneinc.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Address : 4398 SW Port Way, Palm City, FL 34990, United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        Sale items are FINAL SALE and cannot be returned.
•        Our return policy applies only to individual sales. For items that have been purchased through BioSerene’s Private Label, Contract Manufacturing, Wholesale, or Custom Formulation programs, please email support@biosereneinc.com

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: +1(772) 907-7900

Email: support@biosereneinc.com